Reassign case
Hi All,
I have a requirement to reassign a case using a stand alone activity from one user to another. I tried opening the case using obj-open-by-handle and the calling the reassign activity(OOTB) but it didn't work. I am new to pega so can someone please help me with this requirement.It's urgent.
Thanks a lot in Advance for helping me out.
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BUPA
AU
Pegasystems Inc.
IN
There is no need of opening the work object, you can simply call pxTransferAssignment activity which can be used just by passing Assignment key as a parameter.
This Activity can be used standalone - such as from bulk processing - or from a flow with the given parameters. Use Reassign, if intending to transfer the current assignment in a post-processing activity.
Let us know if this helps.
Cognizant
IN
Sorry but this didnt work somehow.
Pegasystems Inc.
IN
Could you share the configuration screenshots along with the errors you are facing?
Cognizant
IN
Hi I have uploaded the screenshot and as for the error I am getting none it just doesnt get reassigned.
Updated: 16 Aug 2017 8:35 EDT
Pegasystems Inc.
IN
Hi Siddhant,
It looks like the screenshots have not been uploaded. Request you to attach them again so the community can guide you further.
Thanks!
Capgemini
NO
call "pxTransferAssignment" OOTB activity at the place you need to transfer your case. Just pass these required params.
AssignmentID - The case ID to be transferred
DestinationType - Worklist or workbasket
DestinationName - Name of the worklist or workbasket
Pega provides an OOTB Flow Action Transfer. This flow action calls activity rule ReAssign. This activity reassigns the work item to a different operator's worklist or to a workbasket.