Posted: April 21, 2017
Last activity: April 24, 2017
Last activity: 24 Apr 2017 8:49 EDT
Reassign Activity gives duplicate cases
I have a case assigned to a user after the Goal i am reassigning the case to another user's(Workbasket) using Reassign Option, but there is a instance of the case in the old user as well as in the Workbasket.
Can anyone tell me the root cause for this.