Video - How to Trace a Listener
Hello All,
The video topic How to Trace a Listener was the overwhelming favorite in our recent Poll on the PSC, so we are excited to share this new video with you!
In this Global Customer Support (GCS) video, created by Saran Kolla and Santanu Bhattacherjee, you will learn how to trace an email listener using the System Management Application (SMA) to debug issues.
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Thanks,
Marc
Ernst & Young, LLP
US
Hi,
Once you send an email, listener listens, creates a requestor accordingly and finally the service activity creates a workobject. By the time we open the requestor in SMA and trace it, some of the steps in the service activity would have been executed or the complete activity would have been executed. How can we still trace from the beginning?
Please let me know if am missing something here?
Pegasystems Inc.
IN
You need to actually speedup the process of identifying the requestor so that you can select it and trace it.