How to trace the Email listener Activity
Hi Team,
I am trying to trace the email listener activity, but not successful.
--> As per the help system, provided a requestor user id and password in the Email listener rule form.
--> Started the listener from listener management.
Now i am checking at the requestor management to appear the provided ID to start tracing but the ID is not appearing and I can see the logging out outputs in log files from email listener activity. Can you please provide the steps to trace a email listener activity.
The confusing part is when i start listener for each time a new instance is adding in Email listener section with name like EMAIL-Thread-38 and so on.
Thanks in advance.
Accepted Solution
Agora-Group
US
Try clicking on Delay button by selecting the listener from listener management section. After this you should be able to see the requestor under requestor management.
Optus
AU
Hi Govardhan,
Thanks for replying, I think you are mentioning about agent activity tracing through SMA. Delay button is not available in Listener management section.
Accepted Solution
You can add DEBUG to EmailListener class to get more details on Email Listener processing: "com.pega.pegarules.integration.engine.internal.services.email.EmailListener"
Also, in your Email Listener rule, go the service package mentioned and open the Service Email mentioned there. On your Service Email, you can go to Actions and trace it. Let me know if that helps?
Optus
AU
Tracing Service Email works fine. Thank you.
Agora-Group
US
I responded from my phone. Thought Listenerror Management also have wait button . Anyways Adityas recommendation works as per your note.
You can add DEBUG to EmailListener class to get more details on Email Listener processing: "com.pega.pegarules.integration.engine.internal.services.email.EmailListener"
Also, in your Email Listener rule, go the service package mentioned and open the Service Email mentioned there. On your Service Email, you can go to Actions and trace it. Let me know if that helps?