Discussion
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IN
Last activity: 30 Nov 2016 10:30 EST
WorkType adding under AddTask of existing Interaction insted of creating Interaction
Hi,
We have new requirement of adding New work type like interaction, when user clicks new interaction then interaction is adding to previous interaction's addtask in customer 360
***Updated by moderator: Maryrita to add Group Tag***
Steps to reproduce.
1 )Click on Walkin
2) Go to customer 360
3) Click on Work Type created / new customized Interaction (Like occurrence/Campaign)
Instead of creating new Interaction tab next to previous interaction it is creating under addtask.
Thanks and Regards
Sumanth Batthula
Pegasystems Inc.
IN
Can you provide more details? Work Type - are you referring to new Case# is going to be created?
Pegasystems Inc.
IN
I'm little worried about it will completely meet the above cusotmer need (it depends upon class of harness/flow). it may require few changes to rules as well (of course it depends on type of class)