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Question

 Fatiha Moudene (_FatiMO)
Fatiha Moudene

Fatiha Moudene
FR
_FatiMO Member since 2018 5 posts
Fatiha Moudene
Posted: Jun 21, 2019
Last activity: Jun 24, 2019
Posted: 21 Jun 2019 10:09 EDT
Last activity: 24 Jun 2019 6:52 EDT
Closed

Creating Interactive FAQ

Hello,

I'm trying to understand what are the pre-requisites of creating an interactive FAQ in Pega.

Do we need the use of Pega Knowledge Management? or the use of Pega Survey only?

About Pega Survey: is it integrated with Pega Rules Infinity? Does it require a separated license?

Concerning Pega Knowledge Management, does it require the use of Customer Service? and does it require a separated license?

Thank's in advance

Regards,

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Pega Knowledge
Case Management

Posted: 5 years ago
Posted: 24 Jun 2019 6:52 EDT
Nishitha Chintala (chinn2)
PEGA
Principal Cloud Development Engineer, Management Plane Services
Pegasystems Inc.
IN

Hi FatihaM0,

I think you can use PegaKM(Knowledge Management) to create an article which contains FAQ.If you have the license for Customer Service (CS)  then it is enough no need of separate license for PegaKM. Pega KM will be automatically installed when you install CustomerService . You can use Pega KM alone as well that is without CS framework.

Using Pega Survey you can create a survey and send it to the users to find their response. PegaSurvey is integrated with Pega Platform (PegaRules). I don't think any additional license is needed for survey.

 

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