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 Chakraborty Arnab (ArnabChakra)
Tata Consultancy Services
Associate Consultant
Tata Consultancy Services
IN
ArnabChakra Member since 2011 13 posts
Tata Consultancy Services
Posted: Jun 5, 2015
Last activity: Jun 5, 2015
Posted: 5 Jun 2015 8:00 EDT
Last activity: 5 Jun 2015 8:39 EDT
Closed

How to add customized attributes in interaction history

Hi,

How can we add customized attributes like call reason etc. in the interaction history?

Thanks,

Arnab

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Pega Academy

Posted: 9 years ago
Posted: 5 Jun 2015 8:28 EDT
Miki Muzsi (muzsm)
PEGA
Senior Manager, Curriculum Development, 1:1 Customer Engagement
Pegasystems Inc.
NL

Arnab,

Please check out the: Decisioning Simulations for System Architects (7.1) course. You will find answer to your question in the Adding a Measurement lesson.

Note also that we are currently developping a course whic will cover in all details exactly this topic. Just monitor the new courses and you will soon be able to learn more about this topic.

Miki

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