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Question

 Shipeng Tian (Shipeng_Tian)
MBAFC
Developer
MBAFC
CN
Shipeng_Tian Member since 2014 26 posts
MBAFC
Posted: Jan 21, 2016
Last activity: Jan 25, 2016
Posted: 21 Jan 2016 21:40 EST
Last activity: 25 Jan 2016 20:16 EST
Closed

How to Set the pzCustomerId in the interaction history.

I wan't get the relationship between the customer and the interaction from the interaction history.

After Run the Interaction with the Customer ID.For example the customer id was set to 123.

however the value of the customer id  always set 1 to the property pzCustomerId.

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Pega Customer Service

Posted: 10 years ago
Posted: 25 Jan 2016 16:26 EST
Eric Osman (ericosman_GCS) Senior Software Solutions Engineer
Pegasystems
US

Sometimes I don't have an answer, but I have suggestions about how to investigate:

1) Since pzCustomerId starts with "pz", it is a core-level property rather than on introduced by a framework application, so I suggest searching the help file and the PDN for info about how this property is used, as well as look at the "history" and "usage" tabs of the property ruleform.

Also, do content-search and rule-referencing on this property name to see what code actually manipulates and interrogates this property.  /Eric

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