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KNOWN ISSUES

Known Issues provide information about existing Pega issues, including descriptions and workarounds or planned fixes. This page is updated regularly as new issues are discovered and documented.

Product


    • Posted by Preethi_K on Jan 16, 2026
    • Last activity: 1 hour 2 minutes ago

    Issue The variant of case status badge cannot be configured for specific status values.  Symptoms and Impact The keyword-to-variant mapping is fixed and cannot be customized. For example, a custom status…

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    • 0 Replies
    • 5 Views
    • Posted by Preethi_K on Jan 15, 2026
    • Last activity: 1 day ago

    Issue After updating the platform versions specified, REST integrations using OAuth 2.0 authentication fail with HTTP 401 (Unauthorized) errors. This issue occurs despite the authorization token appearing…

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    • 0 Replies
    • 12 Views
    • Posted by Preethi_K on Jan 08, 2026
    • Last activity: 1 week 1 day ago

    Issue The total number of rows displayed in the Table worklist on the Interaction portal does not match the count that displays at the top of the table. This leads to a misleading representation of the…

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    • 0 Replies
    • 11 Views
    • Posted by Preethi_K on Dec 29, 2025
    • Last activity: 2 weeks 3 days ago

    Issue After removing Hazelcast from Pega PlatformTM 23.1.4, the following exception occurs: Typecom.pega.platform.datagrid.cache.exceptions.CacheOperationNotSupportedException MessageClustering technology…

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    • 0 Replies
    • 48 Views
    • Posted by Preethi_K on Dec 24, 2025
    • Last activity: 3 weeks 2 days ago

    Issue Case URL generates incorrectly when the case is processed in the background, either through the Queue Processor or Job Scheduler. Symptoms and Impact Queue Processor or Job Scheduler does not have…

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    • 0 Replies
    • 14 Views
    • Posted by Preethi_K on Dec 22, 2025
    • Last activity: 3 weeks 3 days ago

    Issue Preview panel displays as blank on attempting to view Component styles in the Skin rule. Symptoms Blank Preview panel in the Skin rule. The following figure illustrates the blank preview panel:…

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    • 0 Replies
    • 28 Views
    • Posted by ElizabethLear on Aug 26, 2025
    • Last activity: 4 weeks ago

      Some recently reported issues were not included in the Infinity 25.1 release due to timing constraints. Pega will be providing select hotfixes for reported issues on a rolling basis to support updating…

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    • 0 Replies
    • 1.2k Views
    • Posted by Preethi_K on Dec 17, 2025
    • Last activity: Dec 17, 2025

    Issue Error occurs on querying data from Azure Databricks database through Pega application. Symptoms Error Could not initialize class com.databricks.client.jdbc42.internal.apache.arrow.memory.…

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    • 0 Replies
    • 22 Views
    • Posted by Preethi_K on Dec 04, 2025
    • Last activity: Dec 4, 2025

    Issue The Cambria Math font does not render correctly in PDFs that contain both Chinese and English characters on the same line. The issue occurs on Pega Platform 23.1.4 while using the 4.0.19 PD4ML…

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    • 0 Replies
    • 29 Views

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