Discussion

PegaOne
US
Last activity: 13 Oct 2015 10:14 EDT
SLA not being executed
Hi all,
I have a situation in my application where i have an SLA configured at an Assignment.
When my Work object moves to the assignment, the Initial Urgency of the SLA is being added correctly, however the Goal and Deadline info is not being picked up from the SLA rule. The urgency is neither increasing at Goal nor at Deadline.
I tried restarting the SLA agent but in vain.
How do i debug this issue or where would the issue lie. Any pointers would help a lot. Thanks in advance.
Regards,
Supriya