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 David DeCrescente (DaveD@Optum) Director
Optum Technology
US
DaveD@Optum Member since 2014 15 posts
Posted: Dec 21, 2015
Last activity: Mar 16, 2018
Posted: 21 Dec 2015 8:37 EST
Last activity: 16 Mar 2018 19:46 EDT
Closed

A problem occurred while attempting to connect to the authentication service. Reason: connect timed out

I am not able to log into my cloud instance. I am new to this but was able to successfully access a few days ago. When logging in i get the following message:

A problem occurred while attempting to connect to the authentication service. Reason: connect timed out


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Low-Code App Development

  • Aruldevan Thangappan T
Posted: 8 years ago
Posted: 21 Dec 2015 13:15 EST
David DeCrescente (DaveD@Optum) Director
Optum Technology
US

I found that I must use the link that was provided in the email when the cloud instance was provisioned.  I thought I could use a link up to and including PRServletCustom to get to the login like we do at our site, but that is not the case with this cloud instance. 

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