Not able to create an application on the Customer Service for Financial Services framework on V 7.2.2
Not able to create an application on the Customer Service for Financial Services framework on V 7.2.2
Every time I click on the create button to create an application, the rules sets and rule set versions get created and then I get a 'Class name too long' alert. After I fix the class name length alerts, it wont let me use the same name again and pops up an error saying the rule set version already exists.
When i look for the rulesets/version, I cant find them under Records-->Sys Admin --> Rule sets. But the come up when i do a plain search with my organisation name in the search box. I cant open an instance from the search record, displays the usual 'rule has been Blocked/Withdraw/or does not exists' message.
Next, I tried changing my Organisation name very time and also fixed the class name length issue before clicking on 'Create application' button, now it says things like 'Problem creating History tables' and also some other times i got some random SQL error without proper information.
This is very frustrating !!! Please help ASAP !!!
-Rashmi
***Updated by moderator: Lochan to add SR details; add enhancement IDs***
Updated: 24 Feb 2023 14:00 EST
Commonwealth Bank Group
IN
Please find the log details below:
PS: The class 'PM-PegaNPS-Survey' is very much present. I can search for it and open it too.
[pzInsKey : RULE-OBJ-CLASS DEMO-SS-CI-RAMSDEMO-WORK-CPMSURVEY] [names immediate super class:Class CPM-PegaNPS-Survey does not exist. Please define an existing parent class.]
2017-03-07 01:35:15,459 [http-apr-8080-exec-7] [TABTHREAD0] [ ] [ PegaRULES:07.10] ( Delete._baseclass.Action) ERROR [email protected] - Error in Obj-Delete
2017-03-07 01:35:15,462 [http-apr-8080-exec-7] [TABTHREAD0] [ ] [ PegaRULES:07.10] ( internal.access.DatabaseImpl) ERROR [email protected] - A commit cannot be performed because a deferred delete of an instance of class @baseclass failed
2017-03-07 01:35:15,462 [http-apr-8080-exec-7] [TABTHREAD0] [ ] [ PegaRULES:07.10] ( internal.access.DatabaseImpl) ERROR [email protected] - The deferred delete failed with the following exception
2017-03-07 01:35:15,463 [http-apr-8080-exec-7] [TABTHREAD0] [ ] [ PegaRULES:07.10] (DeleteObject._baseclass.Action) ERROR [email protected] - Error in commit()
-Rashmi
Updated: 24 Feb 2023 14:00 EST
Commonwealth Bank Group
IN
I could solve the above error by un-checking the survey case type. Then I got the same error for 'PegaFS-Work', then I un-checked that case type as well. Now I get the same error for 'PegaCA-Work'. Can someone tell us why this is happening when we have imported all the layers of framework like CPM, CS Case management, FSIS and finally CS for FS? Please find the errors below for your reference. Attached is the screen shot of the case types being excluded during application creation.
[pzInsKey : RULE-OBJ-CLASS RBANK-SS-CI-RAMSAPP-WORK-GRP3] [names immediate super class:Class PegaFS-Work does not exist. Please define an existing parent class.]
[pzInsKey : RULE-OBJ-CLASS ORG1-SS-CI-RAMSDEMO-WORK-GRP3] [names immediate super class:Class PegaCA-Work does not exist. Please define an existing parent class.]
-Rashmi
Updated: 24 Feb 2023 14:00 EST
Commonwealth Bank Group
IN
Can some one help me out please ?
-Rashmi
Updated: 24 Feb 2023 14:00 EST
Pegasystems Inc.
IN
Hi
Can you try running tracer and see where exactly the failure is occuring ?
Updated: 24 Feb 2023 14:00 EST
Blue Rose Technologies GmbH
DE
Hello Rashmi,
Have you tried using csfssysadmin / install credentials and check if you are able to create the application.
I have a hunch that some sort of validation is causing an error. Many applications have Class values on the Cases Tab (in App Rule) and maybe it tries to use the D-A-DB-Table mapping to validate?
this would be a generic issue to all Frameworks (not just CSFS). So admin @ pega can't build on top of other apps?
Let me know if it helps.
Updated: 24 Feb 2023 14:00 EST
Commonwealth Bank Group
IN
Hi Akshay,
Thanks for your response. I did try creating my very first CS for FS application with the CSFSSysadmin operator, but I still get errors. The error screenshots are attached with this email for your reference.
The system is looking for existing ruleset pre requisites. I tried creating the application at the framework as well as the implementation layers. (All screenshots are in the attached document).
The most frustrating issue is, every time application creation fails, we can’t reuse the same name to create again. The rule set creation would not be rolled back in case of a failed application creation and will not even allow us to override. This forces us to give a new name every time we try to debug this issue. So many unused rulesets are created and I cannot create the application with my choice of name.
Any help is greatly appreciated !!!
-Rashmi
Updated: 24 Feb 2023 14:00 EST
Blue Rose Technologies GmbH
DE
Hello Rashmi,
I think it would be good to open a SR(Support Request) with GCS to troubleshoot it further.
Thanks.
Updated: 24 Feb 2023 14:00 EST
Pegasystems Inc.
IN
Hi Rashmi,
Do let us know the SR number once you create it with Pega Support. We will tag that to your post and track it for you!
Thank you!
Updated: 24 Feb 2023 14:00 EST
Blue Rose Technologies GmbH
DE
SR-B38007 has been raised for this issue.
Updated: 24 Feb 2023 14:00 EST
Pegasystems Inc.
IN
Hello!
On reviewing the corresponding SR, we see that it has been resolved and determined as product enhancement. The enhancement request IDs are listed under the Related Support Case Number field. Please refer this number to your Account Executive should you wish to actively follow up on this request.
Thank you,