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 Sandeep Ghosh (Sandeep_Ghosh)
Scotiabank
Lead System Architect
Scotiabank
CA
Sandeep_Ghosh Member since 2011 43 posts
Scotiabank
Posted: May 14, 2016
Last activity: May 3, 2017
Posted: 14 May 2016 7:20 EDT
Last activity: 3 May 2017 8:53 EDT
Closed

Need clarification regarding a question related to SLA

Hello

Can anyone please clarify the below question?

the SLA-Checing agent that is ServiceLevelEvents triggers the activity ProcessEvent in every 30 seconds, then why the answer is false??

Regards,

Sandeep

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Posted: 8 years ago
Posted: 15 May 2016 19:49 EDT
Lee Pederson (pedel) Engagement Strategy Content Expert & Principal Instructor - LSA
Pegasystems Inc.
US

“SLA checking agent” == “ServiceLevelEvents”.

Its Activity = “ProcessEvent”.

A System-Queue-ServiceLevel record has to be “ready to fire” time-wise before “ProcessEvent” is run.   

ServiceLevelEvents does check, or is checked, every 30 seconds to see whether the ProcessEvent Activity should be invoked against one or more System-Queue-ServiceLevel records.

But the Agent only calls the ProcessEvent Activity with a System-Queue-ServiceLevel instance as a step page when that System-Queue-ServiceLevel instance is ready to process.

 

ProcessEvent is not run every 30 seconds against every System-Queue-ServiceLevel instance.

 

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Posted: 7 years ago
Posted: 3 May 2017 8:53 EDT
DHRITIMAN CHATTERJEE (DHRITIMANC)
TATA Consultancy Services Ltd
DHRITIMAN CHATTERJEE
TATA Consultancy Services Ltd
IN

"ProcessEvent is not run every 30 seconds against every System-Queue-ServiceLevel instance."--what is the meaning of this line?Does it mean that records/instances which are in System-Queue-ServiceLevel must have the status “ready to fire” and then only “ServiceLevelEvents” agents fire “ProcessEvent” activity in every 30 seconds?

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