Question
Accenture
IN
Last activity: 23 Jan 2017 9:41 EST
Questions related to SLA's
1. How do you debug an SLA? 2. How can I change goal time and deadline time dynamically in an SLA? 3. I have a node in US, another in UK. How do I configure my Agent?
***Moderator Edit: Vidyaranjan| Updated Categories and title***
Pegasystems Inc.
IN
you have predefined properties for goal,deadline in pega. if you want to set those properties dynamically in aflow during the prerocessing of the flow you can use them and set them using a data transform and activity based on the requirement.
Pegasystems Inc.
US
1. If you are debugging an assignment level SLA you can see the name of the SLA, goal, and deadline times in the assignment page. For an overall work object SLA, you can check the data on pyWorkPage or the OverallSLA flow page. You can also check the queue item that is generated and trace the ServiceLevelEvents agent if needed.
2. The pxAdjustSLA and pxAdjustSLATimes activities can be useful if you need to change an SLA that has already been applied. Or, if you need to set the SLA goal and deadline dynamically initially, you could base it off of a property value that you set.