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Question

 Manas Garang (Manas Garang)
Capgemini
Developer
Capgemini
IN
Manas Garang Member since 2015 2 posts
Capgemini
Posted: Aug 4, 2021
Last activity: Aug 5, 2021
Posted: 4 Aug 2021 16:08 EDT
Last activity: 5 Aug 2021 4:34 EDT
Closed

How to adjust an Overall SLA?

We have a requirement, where we need to adjust the Overall SLA/Case wide SLA Goal Time and Deadline Time.

How can we achieve this?

 

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Pega Platform 8.3.5
Case Management
Senior System Architect

Posted: 4 years ago
Posted: 5 Aug 2021 4:34 EDT
Matheswaran Ravichandran (MatheswaranRavi)
P3Fusion
System Architect
P3Fusion
IN

@manas Garang Case-wide / SLA-wide goal or deadline time can only be adjusted using the option "set value of the property" under the goal & Deadline tab.

 

Before the start of this SLA, the date & time should be set to these properties. so SLA will adjust as per your need. 

Attached screenshot for your reference.

 

 

 

 

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