Question
Accenture
IN
Last activity: 7 Nov 2019 1:43 EST
How to adjust Relative SLA in Pega
Hi All,
I want to update the current SLA aggresively by reducing its Goal and Deadline.
I tried with the OOTB provided bulk actions , but in the case its not updating .
Could you please suggest me changes or activity to be used for making it.
Please have the below screenshot for Adjust SLA we are using.
Thanks
Chethan
***Edited by Moderator Marissa to update platform capability tags****
Pegasystems Inc.
US
Have you tried these flow actions - ChangeWorkSLA for work object SLA and pyAdjustAssignmentSLA for assignment SLA?
Accenture
IN
Will try and update on this . Thanks
Accenture
IN
Tried both the activities using hard coded value and object values as well. Still its not updating the SLA.
Pegasystems Inc.
US
What do you see in Tracer?
Accepted Solution
Pegasystems Inc.
US
Have you tried to call OOTB "DefineSLATimes" activity?
In your activity, you can first use "Property-set" to set ".pySLAName" and then call "DefineSLATimes" activity.
Both the parameters (UseExistingValues & pyNewObject) for activity DefineSLATimes will be passed false (unchecked) to adjust/change the Case SLA.
Accenture
IN
Still working on the issue...will update once completed with solution
Pegasystems Inc.
US
Thank you for updating us!