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Posted: Oct 12, 2023
Last activity: Jan 9, 2025
Last activity: 9 Jan 2025 9:30 EST
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Creating a automatic case by using .Json file through file listener
I have requirement for Creating a automatic case by using .Json file through file listener.
Q1: Is it a good practice to use .Json file ( it contains more than 500 fields) to creation of case.
Q2: How should I Validate the .Json file is valid or not to before the case creation in pega
***Edited by Moderator Marissa to change type from General to Product, added Product details and Capability tags***
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Accepted Solution
Posted: 1 year ago
Updated: 1 year ago
Updated: 9 Jan 2025 9:30 EST
MOD
Pegasystems Inc.
GB
@dileepm4794 Q1: Yes it is feasible to use a .JSON file for case creation in Pega even if it contains more than 500 fields. Pega supports high throughput file processing and you can use file listeners in combination with Service File rules to handle large volumes of data efficiently. The file listener monitors the specified directory processes the files and creates cases in the system. Q2: To validate the .JSON file before case creation you can use the JSON Parser component to convert JSON based objects to .NET objects which can then be used in automations. Additionally you can use a data transform to parse the JSON response and validate the data. Ensure that the JSON data is correctly mapped to the clipboard properties before proceeding with case creation.
⚠ This is a GenAI-powered tool. All generated answers require validation against the provided references.
High-throughput file processing
Advanced automation techniques
Create case using Pega API (POST /cases)