Pega Support in Action Required: Critical Hotfixes for 8.8.3 and 8.7.5

Thursday, August 31, 2023 04:47 PM

URGENT and IMMEDIATE Action Required: 

If you are running on either Pega Platform™ 8.8.3 or 8.7.5, please apply Critical Hotfixes

An issue has been identified that affects clients on Pega Platform™ versions 8.8.3 and 8.7.5. For detailed information, refer to the Support Documents identified in the table below.

We have created critical hotfixes for these versions. These hotfixes must be applied whether you have a new installation, or you have updated your systems to either of these versions.

The following hotfixes are now available:

Hotfixes

If you are a Pega Cloud client, your Pega Cloud® environments running either of the Pega Platform versions are being proactively remediated by Pega. Cloud Maintenance (CM) cases are being created for each of your environments to provide the schedule of when the hotfixes will be applied. 

If you are a United States Pega Cloud for Government (PCFG) client, SR cases are being created that will provide the relevant hotfixes for you to apply to your PCFG environments. 

A system restart, by the Pega Cloud team, will then be required for the hotfixes to take effect.

If you are a client-managed cloud or on–premises client, please determine the appropriate hotfix ID, and submit a request for an Existing Hotfix using My Support Portal.  

As always, be sure you have appropriate backups in place before applying the hotfixes. Note that a system restart will be required for the hotfixes to take effect. 

If you have any questions or concerns, submit a Support ticket with Global Client Support in My Support Portal for assistance. 

Notes:  

You are receiving this communication because you are a designated user for your organization. If you are no longer an appropriate contact, please forward this email to an appropriate contact and notify your Account Administrator so they can update the My Support Portal contact information

Pega has created a CAD- case for you for this incident. Once you have applied the remediation, you will have the opportunity to close the CAD case yourself by clicking a button on the case, in the Resolution Type section.

Note that this case will not accept any replies to this email, as it is intended for advisory purposes only.  If you have any questions or concerns, please raise a Support ticket with Global Client Support via My Support Portal for assistance.   

The Client Advisory case [prefix: CAD-] facilitates direct communication with our clients. This Pega Support case type is created by Pega and used to share important messages from Pega with you and will be automatically closed in 30 days. You can find out more about this case type on Pega Community: What is a Client Advisory case?