Overview
When creating a case in the Pega Constellation UI, the Case ID does not appear in the header or popup during the initial Create step. Users may expect to see the Case ID immediately, like behavior in previous constellation versions.
Reason for the Change
This is an intentional design change in Constellation. The Case ID is hidden during the case creation process because:
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Draft State: The case does not officially exist until the Create step is successfully submitted. The case exists only as a temporary draft in memory during data entry.User Experience Consistency: If a user closes the Create popup before completing the Create step, no case is created and entered information is not saved. Displaying a Case ID during this draft state could mislead users into believing the case already exists.
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Case Persistence: The Case ID becomes visible only after the case has been successfully persisted to the database when the Create step is submitted.
Additional Notes:
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The Case ID may exist in the clipboard and browser tab during case creation, but this is internal state and should not be relied upon by users.
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This design ensures that only successfully created cases receive visible Case IDs.
Conclusion
The absence of a Case ID in the header during case creation is an expected behavior in Constellation applications starting with Pega Infinity '26.1.
The Case ID will be generated and saved only after the user completes and submits the Create step.
This change ensures that a Case ID is displayed only after a valid case instance has been created and saved in the system.