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Question

 Gireesh Kumar Raju Muddaluru (GireeshKumarRajuM16687997)
CBA

CBA
AU
GireeshKumarRajuM16687997 Member since 2022 24 posts
CBA
Posted: May 20, 2019
Last activity: May 20, 2019
Posted: 20 May 2019 0:43 EDT
Last activity: 20 May 2019 7:59 EDT
Closed

Work object is not opening in new tab when I click on hyperlink in email notification

https://<URL>?pyActivity=Data-Portal.ShowDesktop&isSnapStart=true&pyShowFullPortal=true&applicationName=GRID&Action=openWorkByHandle&InsHandle=<work pool>+<pyID>

I have used above snippet in hyperlink for email notification to include work object link. When I click on the link work object is not opening in new tab of dynamic container of the case manager portal. Work object is opening as a single document with full portal view. But I want it to open in new tab.

Can Someone please prove help?

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User Experience

Posted: 5 years ago
Posted: 20 May 2019 7:59 EDT
Santanu Bhattacherjee (Santanu) Senior Manager, Cloud Engineering, Management Plane Services
Pegasystems Inc.
IN

Hello

why dont you think of using snap start URL approach instead of forming URL manually and pasting it in mail? 

Have a look at this discussion : 

https://collaborate.pega.com/question/using-snap-start-url-open-portal-and-create-case

Else, you can also try using DWA 

https://community.pega.com/knowledgebase/articles/how-implement-directed-web-access

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