Work item when opened from recent activity always opens in review mode. is there a way to open it in Perform mode?
Need to open case from Recent activity in perform mode.
On clicking on the recent work items on the left navigation panel for the user portal it is always opening in read only mode.
The below approaches were tried but nothing seems to work:
https://collaborate.pega.com/question/opening-assignment-recents-tab https://collaborate.pega.com/question/opening-work-item-recent-list-always-opening-read-only-and-user-needs-click-assignment https://collaborate.pega.com/question/customize-recents-open-recent-work-object-assignments-perform-instead-review
Pegasystems Inc.
FR
Hello,
I don't think it will be so simple.
RECENT is apparently storing WorkObject key but absolutely no information regarding associated assignments. And that make sense because having a recording a previously executed assignment will not be helpful (assignment is gone already)
Customizing will be possible of course but I guess it will be a significant amount of work and testing of course.
NA
SA
Hello,
I read your document and what is understood, you are using pyRecordKey which contains pzInsKey of work object. If you want to open it in perform mode, you need to pass assignment key. Using pzInsKey, try to get Assign-Worklist instance pzinskey and supply that to open assigment action set. That will definitely work. Hard part is you need to get Assign- instance pzInskey by using case pzInskey.
Your work table and Assign table link is .pzInskey=.pxRefObjectKey.