I have a requirement where i need to open a intent case which is under Interaction Case for a Customer in Editable Mode ,
I have tried placing a button beside each Intent Case under Interaction, added the action set with OnClick - Open Work By Handle/Open Work Item by passing the pzinskey/pyid but the case is opening in read only .
Any help will be appreciated.
Thanks & Regards,
***Edited by Moderator Marije to add Capability tags***