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Question

 Sai Phanindra Muddam (mudds1)
PEGA
System Architect
Pegasystems Inc.
IN
mudds1 Member since 2024 2 posts
PEGA
Posted: Feb 20, 2023
Last activity: Feb 21, 2023
Posted: 20 Feb 2023 7:20 EST
Last activity: 21 Feb 2023 23:51 EST
Closed
Solved

Open Work Item in Edit Mode

Hi, I have a requirement where i need to open a intent case which is under Interaction Case for a Customer in Editable Mode ,

I have tried placing a button beside each Intent Case under Interaction, added the action set with OnClick - Open Work By Handle/Open Work Item by passing the pzinskey/pyid but the case is opening in read only . Any help will be appreciated. Thanks & Regards, SaiPhanindra


***Edited by Moderator Marije to add Capability tags***
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Pega Customer Service for Communications 8.4
Conversational Channels
CRM Manager Tools
Case Management
User Experience
Senior System Architect

Accepted Solution

Posted: 2 years ago
Updated: 2 years ago
Posted: 21 Feb 2023 1:55 EST
Updated: 21 Feb 2023 23:51 EST
Gunasekaran Baskaran (Gunasekaran Baskaran)
Lventur
Delivery Head [PEGA]
Lventur
IN

@PhanindraReddy

If you want to open case in perform mode, then you want to pass the Assign-Worklist/Assign-WorkBasket key of the assignment as input to Open-Assignment action set.

If you are passing the pzInsKey/pyID  then case will get opened in review mode only.

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