Question
Lantiqx System India Private Limited
IN
Posted: Feb 20, 2023
Last activity: Feb 21, 2023
Last activity: 21 Feb 2023 23:51 EST
Solved
Open Work Item in Edit Mode
Hi, I have a requirement where i need to open a intent case which is under Interaction Case for a Customer in Editable Mode ,
I have tried placing a button beside each Intent Case under Interaction, added the action set with OnClick - Open Work By Handle/Open Work Item by passing the pzinskey/pyid but the case is opening in read only . Any help will be appreciated. Thanks & Regards, SaiPhanindra
***Edited by Moderator Marije to add Capability tags***
Accepted Solution
Posted: 9 months ago
Updated: 9 months ago
Updated: 21 Feb 2023 23:51 EST
Hexaware Technologies
US
If you want to open case in perform mode, then you want to pass the Assign-Worklist/Assign-WorkBasket key of the assignment as input to Open-Assignment action set.
If you are passing the pzInsKey/pyID then case will get opened in review mode only.