Question
EPAM Systems
CA
Last activity: 4 Oct 2021 5:59 EDT
Case opening in Review mode in place of perform
Hi Team,
I am using pega 8.5 cosmos theme portal and whenever I am trying to open a case from dashboard, recent or after case creation- case is opening in review mode, even though I have the access to case (Cases assigned to me ).
Please suggest.
Thanks,
Lalit
Accepted Solution
Updated: 17 May 2021 12:04 EDT
EPAM Systems
CA
@Suresh4347 Hi Suresh,
We have removed pop-up in precase creation and that fix this issue. To remove pop from precase creation we have to update navigation rule.
Thanks,
Lalit
Updated: 26 Nov 2020 20:23 EST
EPAM Systems
CA
Hi,
Yes, I traced it and noticed that from most of the places action=openWorkByHandle has been configured, so I am good for now as I can change the action based on my need.
Now, my main problem is
we are using Ajax dynamic container for pre-case creation(in modal window) and on click of create(Action= Finish Assignments) button , my case is landing in review mode. I traced this as well and noticed that 1st doclose is getting called and then doUIAction with action=openWorkByHandle which is making case to land in review mode but I am not getting from where this action is getting passed in tracer. We are looking to land the case in perform mode as same user would perform the next task.
Thanks,
Lalit
Yash Technologies
SG
Hi,
You can call OpenAssignment action to open the case in review mode as same user is going to be worked upon the case. OpenWorkByHandle open the review and on click of Go button case will open in perform harness.
Please refer pyToDoItem section for more details.
EPAM Systems
CA
Hi Veera,
Thanks for the response.
Yes, I have traced and resolved the issue from dashboard, recent etc.
I am still facing issue for my 2nd scenario (below)
we are using Ajax dynamic container for pre-case creation(in modal window) and on click of create(Action= Finish Assignments) button , my case is landing in review mode. I traced this and noticed that 1st doclose is getting called and then doUIAction with action=openWorkByHandle which is making case to land in review mode but I am not getting from where this action is getting passed in tracer. We are looking to land the case in perform mode as same user would perform the next task.
Thanks,
Lalit
Sunera Technologies
US
@Lalit_Singh Hi How to solve this issue from dashboard and recents. Can you please elaborate the solution and provide me the screen shots.
Sunera Technologies
US
@Lalit_Singh i have same issue i'm unable to open case in perform mode from dashboard and recents
Accepted Solution
Updated: 17 May 2021 12:04 EDT
EPAM Systems
CA
@Suresh4347 Hi Suresh,
We have removed pop-up in precase creation and that fix this issue. To remove pop from precase creation we have to update navigation rule.
Thanks,
Lalit
Pegasystems Inc.
US
Hi @Lalit_Singh
Did you resolve your question fully? If so, you can mark the proper reply as the Accepted Solution from within the ellipses on that reply.
Thanks!
EPAM Systems
CA
@MarissaRogers Yes , We got work around. Thanks !!
Pegasystems Inc.
US
@Lalit_SinghAwesome! I've marked your reply as the resolution to help others with your workaround!
Thank you!
Tech Mahindra
CA
@Lalit_Singh can you let me know which specific navigation rule ?
Wipro
IN
So if the need is to open the workobject in Review mode, you say the action is "action=openWorkByHandle", but can we try "action=Perform" to open the workoject in Perform mode ?
EPAM Systems
CA
@Iswarya Ch to open case in review mode just use the ootb navigation rule.