A work pool definition says this- Lists the classes that are marked as Is a Class Group (on the rule form's General tab) for each work pool in which users associated with this access group are permitted to create cases. Each such class defines a work pool, a named collection of case types.
Why only classes marked as "is a class group" can be a work pool but not the classes marked as "belongs to class group" ?
Thanks. The screen shot made it clear. So I can take a work pool as a pool of work types. We can create a wo of a work type and definitely not of a work pool. So is a class group should point to a work pool. Got that!
One more question- In your screenshot, can SAE-SAMPLE-Work have SAE-Sample-Work-Sales work pool? That means two classes, SAE-SAMPLE-WORK and SAE-SAMPLE-WORK-SALES both are marked as "is a class group" ?
Posted: 6 years ago
Posted: 21 Jan 2017 10:37 EST
Haritha Damarla (Haritha12)
Technical Solutions Engineer