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Question

 Abhishek Choubey (AbhishekC1725)
Tata Consultancy Services
Abhishek Choubey
Tata Consultancy Services
IN
AbhishekC1725 Member since 2021 127 posts
Tata Consultancy Services
Posted: Jan 27, 2024
Last activity: Jan 31, 2024
Posted: 27 Jan 2024 8:17 EST
Last activity: 31 Jan 2024 6:38 EST
Closed
Solved

Work Pools Importance and Why it required?

Hi All, Can someone please explain Work Pools in simple terms. Why it is required, usage, why pega give this Work Pools inside access group. Thanks In Advance.

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Pega Platform 8.8.3
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Accepted Solution

Posted: 1 year ago
Updated: 1 year ago
Posted: 27 Jan 2024 10:16 EST
Updated: 31 Jan 2024 6:38 EST
Anoop Krishna (Anoop Krishna)
Bits in Glass
Associate Technical Lead
Bits in Glass
IN

@AbhishekC1725 A work pool refers a set of case types. 

For eg:- 

Org-work-Customer-Onboard

Org-work-Customer-Documents

Org-work-Customer-Offboard

Here assume org-work-Customer is the work pool. 

Now org-work-Customer(work pool) is added to access group to mention that users with that access group are allowed to create case types (above 3 case types) under the work pool. 

Please check below url for additional details. 

https://docs-previous.pega.com/application-development/87/work-pools-and-access-groups

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