Question
Zensar Technologies Ltd
IN
Last activity: 31 Jan 2024 6:38 EST
Work Pools Importance and Why it required?
Hi All, Can someone please explain Work Pools in simple terms. Why it is required, usage, why pega give this Work Pools inside access group. Thanks In Advance.
Accepted Solution
Updated: 31 Jan 2024 6:38 EST
Bits in Glass
IN
@AbhishekC1725 A work pool refers a set of case types.
For eg:-
Org-work-Customer-Onboard
Org-work-Customer-Documents
Org-work-Customer-Offboard
Here assume org-work-Customer is the work pool.
Now org-work-Customer(work pool) is added to access group to mention that users with that access group are allowed to create case types (above 3 case types) under the work pool.
Please check below url for additional details.
https://docs-previous.pega.com/application-development/87/work-pools-and-access-groups
Updated: 31 Jan 2024 6:37 EST
Zensar Technologies Ltd
IN
@Anoop Krishna Thanks for Explanation 😊
Bits in Glass
IN
@AbhishekC1725 can you please check the accepted solution. I think you wrongly marked.
Zensar Technologies Ltd
IN
@Anoop Krishna Correction done