Question
PT. Asuransi Sinar Mas
ID
Last activity: 21 Feb 2025 13:03 EST
Why There's no Manage Connection Button on Connection Tab in DigitalDigital Messaging
I've already press the save button but then manage connection button doesn't appear, what is happening?. is there some plug in need to install?
Pegasystems Inc.
GB
@JOSUA HERO HUTABARAT you have logged this under the 'Pega Academy' category.
Can you confirm which Academy Module you are working on?
Maantic Inc
IN
Does the environment have customer service framework installed?
Pegasystems Inc.
CA
Hello @SohamM95 @JOSUA HERO HUTABARAT , you also need to have Digital Messaging credentials in your application in order to create Digital Messaging channel connections. Please refer to https://docs.pega.com/bundle/customer-service/page/customer-service/constellation-implementation/chat-messaging/configuring-digital-messaging-credentials.html for more and reach out to your Pega Account team to discuss qualification and provisioning.
Kind regards,