What would cause the Master Agents to stop running?
What would cause the Master Agents to stop running? In our system, I've noticed in the SMA that the requestors for master agents (including Master for Requestors, RecentsDaemon, ManagementDaemon, and PassivationDaemon) will have "Last Accessed" values that are days past, showing no recent activity from them. One thing I've noticed in correlation with these symptoms is that certain Pega agents (SystemPulse, AgentsBulkProcessing, etc.) will also have a last run time close to the stopped master agents, and the "next run time" value is in the past. I'm guessing this is related, since one of these master agents is responsible for scheduling agent run times as well. We'll also see the "Recents" explorer in the Dev portal not updating, which again is handled by a master agent.
Message was edited by: Marissa Rogers - added Category, moved from Mesh Help
Pegasystems Inc.
IN
Hi Justin,
Which database do you have?
Can you please perform following steps:
- Stop the PRPC server.
- Kindly execute the following queries to clear cache from the database
If PRPC database is DB2, execute following to clear cache from the PRPC database
truncate table pr_sys_cache_dep immediate @
truncate table pr_sys_cache_impl immediate @
truncate table pr_sys_appcache_entry immediate @
truncate table pr_sys_appcache_dep immediate @
truncate table pr_sys_appcache_shortcut immediate @
truncate table pr_sys_cache_entry immediate @
truncate table pr4_rule_sysgen immediate @
truncate table pr_assembledclasses immediate @
commit @
If PRPC database is Oracle, execute following to clear cache from the PRPC database
truncate table pr_sys_cache_dep;
truncate table pr_sys_cache_impl;
truncate table pr_sys_appcache_entry;
truncate table pr_sys_appcache_dep;
truncate table pr_sys_appcache_shortcut;
truncate table pr_sys_cache_entry;
truncate table pr4_rule_sysgen;
truncate table pr_assembledclasses;
commit;
3. Delete the PegaRULES_Extarct_Marker.txt from the PRPC Temp directory.
4. Restart the server.
Do let us know if this makes master agent up and running.
Optum
IN
In our case the agents itself are not being shown in the sysmgmt and the system pulse also doesnt seem to be working. we cleared all the tables mentioned above and cleared the temp folders and extract marker files and bounced the server. Nothing helps to get this issue resolved.