Question
Pegasystems Inc.
JP
Last activity: 29 Nov 2016 14:03 EST
What role does "Applies to class" of a Customer Service Data Source play
According to the page 48 of pega-customer-service-721-implementation-guide, it seems that "Org-App-Work" class, which is a class group, must be specified as "Applies to class" of a new data source. However, there are OOTB data sources which applies to the classes other than work class group. For exampl "Rule-Obj-Html", "PegaCA-Work-Interaction-Outbound-Call".
Can anyone explain what role does "Applies to class" of a Customer Service Data Source play ?
OOTB Datasources
Chunzhi
***Updated by moderator: Maryrita to add Group Tag***