Question

Telstra
Telstra
AU
Telstra
Posted: Nov 19, 2017
Last activity: Nov 20, 2017
Last activity: 20 Nov 2017 0:54 EST
Closed
What should be the 'Applies To' class of a standard agent activity?
What should be the 'Applies To' class of a standard agent activity? If you are processing an update to a case, Is it supposed to be System-Queue-XXX or Work Item class? I think it should be System-Queue-XXX as each agent item is an instance of this class. Appreciate other views on this.