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 Abhijith Kolanakuduru (abhijith_telstra) Telstra Abhijith Kolanakuduru
Telstra
AU
abhijith_telstra Member since 2016 22 posts
Telstra
Posted: Nov 19, 2017
Last activity: Nov 20, 2017
Posted: 19 Nov 2017 20:31 EST
Last activity: 20 Nov 2017 0:54 EST
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What should be the 'Applies To' class of a standard agent activity?

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What should be the 'Applies To' class of a standard agent activity? If you are processing an update to a case, Is it supposed to be System-Queue-XXX or Work Item class? I think it should be System-Queue-XXX as each agent item is an instance of this class. Appreciate other views on this.

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