What happens after "Suggest article"?
Hello,
In Pega Knowledge there's a button that states "Suggest Article". This button is available to both the CSR and the Manager but it has 2 different behaviors. While for the CSR it opens a text box where he can freely write his suggestion, for the Manager it opens a structure similar to the one seen during the creation of a new content in the Knowledge Management application.
The question is - after the user clicks on "Submit" what happens to this content? Is it visible in any approval flow? Does it go to some workbasket?
Please refer to the attached screenshots for further details.
Regards,
Duarte
Pegasystems Inc.
US
Can you collect the tracer log for these two "submit" actions? You may be able to see the differences.
Knowledge Expert
FR
Hi,
I'm looking for some information from a business stand point. Having to look at the tracer to understand how Pega Knowledge works takes too long and it's not as thorough as a user guide.
My question is still open.
Regards,
Duarte