Question

HCL
HCL
IN
HCL
Posted: 12 hours 27 minutes ago
Last activity: 12 hours 27 minutes ago
Last activity: 4 Mar 2025 3:41 EST
What is the difference between OOTB 'Dispute' and 'DisputesOperator' workqueue in Pega Smart Dispute?
Hi, I can see there are two workgroup added in the backend operator profiles and unable to understand what is the difference between both workgroup. Could someone please provide clarification on their differences and intended usage?
Your assistance would be greatly appreciated!
Thank you in advance for your help!