Question

HCL
HCL
IN
HCL
Posted: Mar 4, 2025
Last activity: 3 weeks 3 days ago
Last activity: 11 Mar 2025 5:53 EDT
What is the difference between OOTB 'Dispute' and 'DisputesOperator' workqueue in Pega Smart Dispute?
Hi, I can see there are two workgroup added in the backend operator profiles and unable to understand what is the difference between both workgroup. Could someone please provide clarification on their differences and intended usage?
Your assistance would be greatly appreciated!
Thank you in advance for your help!