Hi, In my exploration of the Smart Dispute application, I've identified three primary personas involved in managing Claim and Dispute cases: the CSR user (front-end user), the Backoffice user, and the Dispute Manager. Additionally, I’ve observed that there are three portals utilized by these personas:

1. CaseManager7
2. DisputeManager
3. pyCaseManager7

I noticed that the Dispute Manager access group includes all three of these portals, with the CaseManager7 and DisputeManager appearing identical. Specifically, I found that the pyCaseManager7 allows users to view the work queue and teams, while both CaseManager7 and DisputeManager provide access to graphs and charts on their dashboards.

Could someone clarify the key differences among these three portals in the Smart Dispute application? Understanding their unique functionalities will greatly enhance my ability to navigate and utilize them effectively.

Additionally, I observed that the CSR user has access to the same dashboard as the Backoffice user. In practical terms, do we typically provide CSR users with the same back office dashboard view? Are they also able to search for dispute cases from the workbaskets in the same way? I would appreciate any insights to help clarify this matter.

Thank you for your assistance!