Question
HCL
IN
Last activity: 15 May 2025 5:12 EDT
Email is not being sent on Pega Smart Dispute Framework
Hi
I am encountering an issue while resolving a dispute case. The correspondence is being correctly attached to the claim case; however, the email is not being sent to the customer’s email address.
I have verified the email account configuration and tested the connectivity, which returned a successful result. The CorrNew activity is being triggered from the Update Status activity as expected, but the email is still not getting delivered. When I open the attached correspondence, it displays a status of “Not yet sent” in the top right corner.
Could someone please advise what might be causing this issue? Any help or guidance would be greatly appreciated.
Thanks in advance!!
***Edited by Moderator Marije to add Capability tags***
Pegasystems Inc.
IN
Hi @RitwikS16578309,
The email correspondence status indicates "Not yet sent," which means no outbound emails or correspondence have been dispatched. Please verify whether the SendCorr agent or the pySendEmail queue processor is currently active and operational. If they are not running, kindly restart them.
Additionally, for troubleshooting purposes, please open the instances of the class "Data-Corr-Email" and examine the instance with the email sent time to check for any errors that may assist in resolving the issue.
Thank you,
Prashant