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Question

 Frankie Renteria (FrankieR9477)
Computer Share

Computer Share
US
FrankieR9477 Member since 2017 1 post
Computer Share
Posted: Jan 16, 2019
Last activity: Jan 16, 2019
Posted: 16 Jan 2019 14:08 EST
Last activity: 16 Jan 2019 16:54 EST
Closed

Validate the SLA does not restart when moving case back to original WB

Hello,

Is there a way to confirm when I move a Case into a separate WB and back into the original WB that the SLA does not change? My requirement is to validate when a case moves back into the original WB the SLA will does not restart.

***Edited by Moderator Marissa to update platform capability tags****

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Case Management

Posted: 6 years ago
Posted: 16 Jan 2019 15:38 EST
Carissa Wenhardt (CarissaW_GCS)
PEGA
Senior Principal Engineer, Technical Support, Industry Apps
Pegasystems Inc.
US

What type of SLA - overall work object SLA, stage SLA, assignment SLA, etc?

Can you elaborate a bit more on the process of moving from one WB back to the original? Are you staying on the same assignment and reassigning to a different WB or are you going from one assignment shape to another in your flow process?

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