@Mahesh_Sawant  The Send Email shape in the Action Offer flow represents the outbound email delivery. When configuring the Send Email shape you are essentially setting up the system to send emails to the customers identified in a segment. The system evaluates the next best action for each customer and sends these messages at a regular frequency such as daily.

Here are some examples of utilities behind various shapes in Pega: 1. Send Email Shape: This shape is used to send emails with rich body text and can include attachments from the case. You need to set up an email account for your application to use this shape. 2. Utility Shape: This shape can be used to perform various tasks such as sending emails generating documents or other custom activities. For example you can use the Utility shape to call an activity like SendEmailNotification to send emails with attachments. 3. Automation Shapes: These shapes represent tasks that a user or application completes as part of a business process. Examples include attaching content changing stages and creating cases.

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Send Email Smart Shape: Input when Field Is selected for Choose attachments option

Automation shapes