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Ernst & Young LLP
Posted: Oct 29, 2024
Last activity: Nov 18, 2024
Solved
Customer Decision hub
In the select channel and direction section under test tab of an action we are not getting web/mobile options
***Edited by Moderator Marije to add Support Case Details; update capability tags***
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Accepted Solution
Posted: 4 months ago
Updated: 4 months ago
@JanakideviGazula I see that on Nov 4th you had already logged a support ticket:
INC-B45902 (Action rule under test tab web/mobile is missing)
The solution provided by our support team is as follows:
Please find the document below for an explanation of why the Test tab is used for actions. Regarding the question of why the web and mobile channels cannot be tested using the Test tab: For the web channel, offers are displayed on the webpage as banners, footers, or tiles. Testing these through the Action Test tab isn't feasible. The same logic applies to the mobile channel as well.