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Question

 Akhil Kondrappasery (AkhilGangadharan)
Areteans
Akhil Kondrappasery
Areteans
IN
AkhilGangadharan Member since 2018 5 posts
Areteans
Posted: Jul 5, 2022
Last activity: Jul 5, 2022
Posted: 5 Jul 2022 0:19 EDT
Last activity: 5 Jul 2022 3:24 EDT
Closed

Using a common Text Analyzer and Model for both Email IVA and PEGA Digital Messaging

Hi Team,

 

Is there a way to use the same text analyzer and model for both Email IVA and Pega Chat. I see that the default text analyzer that gets created on email channel creation is templated from pyInteractionTA of class Data-Decision-Request-Email. Similarly for chat, from pyInteractionTA of Data-Decision-Request-MCP-BotAgent.  If I was to create text analyzer and model is a common class and use in both channels would it be a problem. What's the recommended approach ?

***Edited by Moderator: Pooja Gadige to add capability tags***
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Pega Customer Service for Financial Services 8.6
Chat and Messaging
Email
Conversational Channels
Financial Services
Senior System Architect

Posted: 2 years ago
Posted: 5 Jul 2022 3:24 EDT
Mahesh Nenavath (MaheshN29)
IQZ Systems LLC
Mahesh Nenavath
IQZ Systems LLC
US

@AkhilGangadharan, Please use pxRunTextAnalyzer for doing the text analysis or for text extraction. This activity can be called from the common code for both email and chat or use a custom wrapper utility and place it in both email and chat processing. 

 

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