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Question

 Harsha Devan (Harsha45) Accenture Solutions Private Limited Application Development Analyst
Accenture Solutions Private Limited
IN
Harsha45 Member since 2018 8 posts
Accenture Solutions Private Limited
Posted: Mar 14, 2019
Last activity: Mar 15, 2019
Posted: 14 Mar 2019 15:57 EDT
Last activity: 15 Mar 2019 10:29 EDT
Closed

Update using agent

Hello,

In a particular stage when the transaction details are not fetched by CSR, Then Agent will identify the cases of those types and update the transaction details related to those cases.This is my requirement help me to achieve this.Suggest me some idea.

***Edited by Moderator: Pallavi to update platform capability tags***

Dev/Designer Studio Case Management System Administration

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