Question
CVS Pharmacy
US
Last activity: 2 Nov 2016 20:50 EDT
Update status after get next work.
I want to update the work status after get next work but the problem is that Assign-.MoveToWorklist final activity initiates the commit operation during get next work. So I have to do the update status and commit it in to DB either in the Flow Action Pre-Activity or PerformDefault activity. Please suggest if you have any other approaches.
Pegasystems Inc.
IN
Hey!
Could you please verify which version of PRPC you are currently using?
The following article may be of help to you.
https://community.pega.com/support/support-articles/assignment-status-not-getting-updated-instantly
Cheers!
PEG
PL
One thought is to modify the getnextwork activity itself. To override this activity, put your customized version in the classgroup class' level.
CVS Pharmacy
US
Thanks for the reply. But here the problem is that just to update the status I have to commit the changes separately and again take the lock of the work object so that user can perform. Pega has not given any option to save the change in a single transaction as the main activity Assign-.MoveToWorklist i s final.
Pegasystems Inc.
JP
GetNextWork only moves an assignment from workbasket to worklist. Why do you need to update the Status of entire work object at the moment of when one of the many assignments associated to the work object reassigned to an operator? Why not update the work status after performing a flow action?