This appears to match a string in the pzPega_Feedback Text rule.

Reading the logic there it would appear this is always drawn unless you're using IE8 or IE9. But that would need to be tested.

I'd suggest that you perform a Private Edit of that rule and try to add some logic to the code (either through console.log statements or add a "debugger;" line so you can examine what is happening in that code (circa line 1161)

This should to prove/disprove whether that is the code which is displaying the text.

If so, I couldn't say whether this is intended behaviour or not. 

I am using IE 11 which should be fully supported by Pega 7.1.9. However i have checked the same in Pega 7.2.1 and there i do not see the error message at all (There should be an option to include screenshot). Please refer to the attached screenshot.

I could not find any text rule named pzPega_Feedback

I'm not sure why you are seeing a difference in behaviour.

The pzPega_Feedback is present in both 7.1.9 and 7.2.1

When you searched for this did you prefix the text with old:

So searching for

    old:pzPega_Feedback

Yes, Using old prefix it works. Thanks!

You were correct! so as per the code, it only works for IE 8 and 9 so i guess pega needs to makes changes as pega 7 user portal does not work on IE 8/9. 

I have also performed Private edit and made it visible for all browsers but it is still not attaching the screesnhot with the work object it is creating in the background. PFA the screenshot.

Any update on the above?

Still waiting for more response.

ScreenCapture feature would work in Chrome and Firefox as of now as per my knowledge. Please try in chrome. First we need to add plug-in to the respective browser i.e Chrome or FireFox and later on you can capture screenshots.

As i have already mentioned, screenshot feature is only supported by IE8 & 9. I have already checked the feature on Chrome and it says the screenshot is not supported by this brwoser. PFA the screenshot.

We are getting a new feature related to SmartFeedback in Pega 7.2.1, does that mean previous feedback feature might be buggy and it is not recommended to use at the moment?

May i expect more respone on this?

I did verify the smart feedback feature in chrome. It is working fine.

Hi AnandPandey,

As I know that screen capture can only be done on IE browser. But I am not familiar with Feedback feature though. 

Also, please check if "prScreenCapture" add-ons is installed on your IE. If not, please add / download it. You may need it. 

How to install?

In you Pega 7.1.9 software distribution, under ResouceKit\Utilities\OCXInstaller\CabInstaller.zip, you will find the add-ons you need.

Any update on the above?

Are you on 32bit or 64 bit IE ?

Well can you try deleting the active x files once from the download Programme files : Typical location on  a windows system is :    C:\Windows\Downloaded Program Files

Delete all the files starting with pr, log out , clear cache and then first log in back as an admin. Let the browser download all the active x files automatically and then test the scenario once.