Last activity: 1 Mar 2017 8:42 EST
Unable to Take Screenshot Using Feedback Feature
I was just going through the Feedback functionality that is provided by pega and it was unable to take screenshot of the area for which Feedback was provided.
Please find attached the screenshot where it is showing error related to Browser Compatibility. However I am getting this message on both IE and Chrome.
I am using Pega 7.1.9.
***Updated by moderator: Lochan to add Categories***
This appears to match a string in the pzPega_Feedback Text rule.
Reading the logic there it would appear this is always drawn unless you're using IE8 or IE9. But that would need to be tested.
I'd suggest that you perform a Private Edit of that rule and try to add some logic to the code (either through console.log statements or add a "debugger;" line so you can examine what is happening in that code (circa line 1161)
This should to prove/disprove whether that is the code which is displaying the text.
If so, I couldn't say whether this is intended behaviour or not.
I am using IE 11 which should be fully supported by Pega 7.1.9. However i have checked the same in Pega 7.2.1 and there i do not see the error message at all (There should be an option to include screenshot). Please refer to the attached screenshot.
I could not find any text rule named pzPega_Feedback
I'm not sure why you are seeing a difference in behaviour.
The pzPega_Feedback is present in both 7.1.9 and 7.2.1
When you searched for this did you prefix the text with old:
So searching for
Yes, Using old prefix it works. Thanks!
You were correct! so as per the code, it only works for IE 8 and 9 so i guess pega needs to makes changes as pega 7 user portal does not work on IE 8/9.
I have also performed Private edit and made it visible for all browsers but it is still not attaching the screesnhot with the work object it is creating in the background. PFA the screenshot.
Any update on the above?
Still waiting for more response.
ScreenCapture feature would work in Chrome and Firefox as of now as per my knowledge. Please try in chrome. First we need to add plug-in to the respective browser i.e Chrome or FireFox and later on you can capture screenshots.
As i have already mentioned, screenshot feature is only supported by IE8 & 9. I have already checked the feature on Chrome and it says the screenshot is not supported by this brwoser. PFA the screenshot.
Just as a FYI
We have released a new SmartFeedback feature in newer releases which is supported in Chrome also and supports video recording as well.
It is available in Pega exchange as component from 7.2.1 onwards.
We are getting a new feature related to SmartFeedback in Pega 7.2.1, does that mean previous feedback feature might be buggy and it is not recommended to use at the moment?
May i expect more respone on this?
I did verify the smart feedback feature in chrome. It is working fine.
Yes, Feedback is working fine but are you able to take the screenshot as well? I checked again on chrome and it shows me the message as shown in below screenshot
As I know that screen capture can only be done on IE browser. But I am not familiar with Feedback feature though.
Also, please check if "prScreenCapture" add-ons is installed on your IE. If not, please add / download it. You may need it.
How to install?
In you Pega 7.1.9 software distribution, under ResouceKit\Utilities\OCXInstaller\CabInstaller.zip, you will find the add-ons you need.
I am using IE 11 and as per the attached screenshot, i am unable to take the screenshot using Pega 7.2. Also checked for the installed addon and it's already there.
Any update on the above?
Are you on 32bit or 64 bit IE ?
I am using 64 bit IE 11
Thanks for confirming your using IE 11 64 bit. As per platform support guide (https://collaborate.pega.com/discussion/prpc-5x-6x-platform-support-guide-easy-find) official support for Internet explorer 64-bit browsers are supported beginning with Pega 7.1.5. However a few optional features continue to require ActiveX controls, which do not work in a 64-bit Internet Explorer one among them is screen capture feature.
Can you please refer to Important browser notes point no 2 links which talks in complete detail about the features
Also can you make an attempt to try the same on IE 11 32 bit?
Yes, I have tried with IE11 32 Bit as well and it's not working. Please refer to the attached screenshot.
Updated: 7 Feb 2017 10:08 EST
Well can you try deleting the active x files once from the download Programme files : Typical location on a windows system is : C:\Windows\Downloaded Program Files
Delete all the files starting with pr, log out , clear cache and then first log in back as an admin. Let the browser download all the active x files automatically and then test the scenario once.
I have followed the above steps, unfortunately the problem still persists. PFA the screenshot.
Have you made this changes on IE 11 32 bit browser?
Can you please take a screen shot of this location : C:\Windows\Downloaded Program Files
Also confirm if this prScreenCapture.ocx is present in this folder
Please also make these browser settings before and give a try
Security -> Custom level settings -> Activex controls and plugins
Download Signed Activex controls should be either in enable or prompt choice as shown in screen shot
PFA the screenshot of the requested folder. I can see prScreenCapture.ocx file is present in this folder.
I have also tried making changes on IE 11 32 bit as you said however I am still unable to tale the screenshot as shown in the attached screenshot.