Unable to Start Interrogation For CRM Application
I have a windows 10 and pega Robotics studio 8.0.I am unable to start interrogation for CRM Application.
I tried to reinstall the studio . Also the CRM .exe works fine on its own .
Can anyone please help me with this.
thanks
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Accepted Solution
KPMG
PT
I'm downgrading my Windows installation in order to solve this. Thanks.
BUPA
AU
Hi There,
I had the same problem to launch the CRM application. This happens due to incorrect installation of the Studio along with CRM application. From the package (downloaded during the course) install the CRM application separately and then while referring choose the CRM.exe from the installed directory. This solved my problem and I hope the same will do yours.
KPMG
PT
Well that's another question aswell. I remember ticking the "install CRM app" during Robotic Studio installation but in fact it didn't install...
I had to go to the Openspan Extras folder and install it myself.
I can run the CRM app by itself with no errors.
Actually I get the same error every time I start interrogation no matter what .exe i try to run. So it might be some compatibility problem between Robotic Studio and Windows 10.
Version 14.0.23107.0 D14REL
Microsoft .NET Framework
Version 4.7.02046
Pegasystems Inc.
US
Pedro,
Can you please verify what version of Windows 10 you have installed. You can do this by opening the command prompt and entering 'winver'. If your have version 1703, then you have the Windows 10 Creators Update installed. There is a known compatibility issue with this version.
BUPA
AU
Hi Pedro
Clicking on that checkbox might not install the CRM application properly as this is a common problem and one of my colleague also faced same issue. As mentioned earlier try to install it one more time separately.
KPMG
PT
Yes, I installed the CRM App separately. I can launch the CRM App with no problems. The error only occurs when I start interrogation from PR Studio (even with other apps like notepad). Thanks for reply.
Pegasystems Inc.
US
Also if you are using Windows 10 Operating System, make sure that Pega Studio is 8.0.1015.0 and higher. Only 8.0.1015.0 and higher has support for Windows 10.
Thanks,
ING
NL
Thank Pedro,
It was helpful for me too read all the answers as I am still facing the same problem , for now I have installed the pega robotics studio on my other laptop with windows 8.1 .