Question
Hoverstate
US
Last activity: 23 Aug 2018 19:03 EDT
Unable to interrogate CRM.exe application
I'm getting the following error when trying to interrogate the CRM.exe training application: Unable to start process CRM.exe. Start process injected C:\Program Files (x86)\OpenSpan\CRM Setup\CRM.exe failed. Screen shot attached. Any ideas?
**Moderation Team has archived post**
This post has been archived for educational purposes. Contents and links will no longer be updated. If you have the same/similar question, please write a new post.
Accepted Solution
TCS
US
i formatted the system and downgraded from windows 10 to windows 7 and its started working fine now.
Comptech Associates Inc
US
Did you check to see if the CRM.exe is there at the path specified? If so, I have no idea. If not, you probably forgot to indicate that you wanted CRM installed when you loaded Pega Robotics. You may be able to fix that oversight with a "repair" otherwise you'll have to uninstall and reinstall.
Hoverstate
US
Thanks for your reply, Ed. I did indicate that it be installed when Robotics Studio was installed. Also, I've verified that CRM.exe is in the specified path. I've tried re-installing and repairing multiple times as well. Also tried to make sure all permissions were available. No luck so far... :(
Pegasystems Inc.
US
I suggest you open an SR to have someone look at your issue live. There must be some security software running that is blocking Pega Robotics.
Cognizant
GB
I was able to interrogate CRM.exe on windows 10 until yesterday ,I had a windows update and its not working now. I suspect the issue occurred after the update on windows 10! Don't we have any other option other than downgrading windows??