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Hoverstate
US
Last activity: 23 Aug 2018 19:03 EDT
Unable to interrogate CRM.exe application
I'm getting the following error when trying to interrogate the CRM.exe training application: Unable to start process CRM.exe. Start process injected C:\Program Files (x86)\OpenSpan\CRM Setup\CRM.exe failed. Screen shot attached. Any ideas?
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Accepted Solution
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TCS
US
i formatted the system and downgraded from windows 10 to windows 7 and its started working fine now.
![](/profiles/pega_profile/modules/pega_user_image/assets/user-icon.png)
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Comptech Associates Inc
US
Did you check to see if the CRM.exe is there at the path specified? If so, I have no idea. If not, you probably forgot to indicate that you wanted CRM installed when you loaded Pega Robotics. You may be able to fix that oversight with a "repair" otherwise you'll have to uninstall and reinstall.
![](https://accounts.pega.com/sites/default/files/styles/user_image/public/1690008000/b7bdc544-06d7-4b29-917e-e438444b3cd4.jpg?itok=eSi9IfhU)
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Hoverstate
US
Thanks for your reply, Ed. I did indicate that it be installed when Robotics Studio was installed. Also, I've verified that CRM.exe is in the specified path. I've tried re-installing and repairing multiple times as well. Also tried to make sure all permissions were available. No luck so far... :(
![](https://accounts.pega.com/sites/default/files/styles/user_image/public/2024-05/e90c12b7-5a50-45b6-9408-8644c06fabca.jpg?h=9bedb0c7&itok=I_lzpbin)
![](https://accounts.pega.com/sites/default/files/styles/user_image/public/2024-05/e90c12b7-5a50-45b6-9408-8644c06fabca.jpg?h=9bedb0c7&itok=I_lzpbin)
Pegasystems Inc.
US
Are you able to interrogate other applications (like Notepad or Calc)?
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TCS
US
I am also facing the same issue on Windows 10.Any help will be highly appreciated.
![](https://accounts.pega.com/sites/default/files/styles/user_image/public/2024-05/e90c12b7-5a50-45b6-9408-8644c06fabca.jpg?h=9bedb0c7&itok=I_lzpbin)
![](https://accounts.pega.com/sites/default/files/styles/user_image/public/2024-05/e90c12b7-5a50-45b6-9408-8644c06fabca.jpg?h=9bedb0c7&itok=I_lzpbin)
Pegasystems Inc.
US
What version of Pega Robotics Studio are you using? Are you able to interrogate other applications like Notepad.exe?
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TCS
US
I am using version 8.0 .I am not able to interrogate any applications.Getting same error everytime.
![](https://accounts.pega.com/sites/default/files/styles/user_image/public/2024-05/e90c12b7-5a50-45b6-9408-8644c06fabca.jpg?h=9bedb0c7&itok=I_lzpbin)
![](https://accounts.pega.com/sites/default/files/styles/user_image/public/2024-05/e90c12b7-5a50-45b6-9408-8644c06fabca.jpg?h=9bedb0c7&itok=I_lzpbin)
Pegasystems Inc.
US
I suggest you open an SR to have someone look at your issue live. There must be some security software running that is blocking Pega Robotics.
![](https://accounts.pega.com/sites/default/files/styles/user_image/public/2023-07/f7f35052-5e7d-4ed9-ada9-87594f1d3c63.png?itok=bz3Ms_gZ)
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Pegasystems Inc.
US
If you open an SR, please leave a reply with the SR number so that we may track for you!
Accepted Solution
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TCS
US
i formatted the system and downgraded from windows 10 to windows 7 and its started working fine now.
![](/profiles/pega_profile/modules/pega_user_image/assets/user-icon.png)
![](/profiles/pega_profile/modules/pega_user_image/assets/user-icon.png)
ING
NL
Just wanted to know why did you come to this solution. of formatting windows. I am facing the same issues.
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Cognizant Technology Solutions
IN
Did you find any alternative way to resolve the issue?
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ING
NL
No was not able to find any other way, so downgrading to Windows 8.1
Thanks
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Cognizant
GB
I was able to interrogate CRM.exe on windows 10 until yesterday ,I had a windows update and its not working now. I suspect the issue occurred after the update on windows 10! Don't we have any other option other than downgrading windows??