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Question

 Jacobo Valle (JacoboV5) Sykes El Salvador Ltda
Sykes El Salvador Ltda
SV
JacoboV5 Member since 2019 4 posts
Sykes El Salvador Ltda
Posted: Oct 11, 2019
Last activity: Dec 13, 2019
Posted: 11 Oct 2019 15:53 EDT
Last activity: 13 Dec 2019 8:21 EST
Closed

The process CRM.exe failed to start within the given timeframe.

Hi,

I'm facing an issue with PEGA studios trying to Start an interrogation from the CRM.os adapter, I attached a file where you can see the error. I already specified where CRM is installed and I'm using Windows 10. I have checked that it might not compatible with this Windows version. I already reinstalled PEGA but the error persist. I don't really want to go back to W8 or even W7 due to compatibility business.

Thanks!...

***Edited by Moderator Marissa to update platform capability tags****

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Pega Autonomic Event Services Robotic Process Automation

Posted: 4 years ago
Posted: 4 Dec 2019 6:40 EST
Joaquin Bertet (JoaquinB) Accenture Manager
Accenture
ES

I have the same issue. I am working in a team evaluating the robotics tool and we have found this during the trainning. Is there any kind of solution that it does not mean to disable the antivirus or downgrade the operative system?

Thank you a lot!

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Posted: 4 years ago
Posted: 13 Dec 2019 8:21 EST
Thomas Sasnett (ThomasSasnett) MOD Lead Robotics Architect
Pegasystems Inc.
US

This generally means that you have some sort of security software blocking Pega robotics. Make sure that it is white-listed in your security software.

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