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Question

 Manikandan Madhu (Manikandan M)
Tata Consultancy Services Limited

Tata Consultancy Services Limited
IN
Manikandan M Member since 2017 11 posts
Tata Consultancy Services Limited
Posted: Nov 20, 2023
Last activity: Nov 27, 2023
Posted: 20 Nov 2023 1:43 EST
Last activity: 27 Nov 2023 3:52 EST
Closed
Solved

Unable to see access groups post smart dispute for issuers 23 installation

Dear Team, 

We have installed Smart dispute for issuers v23 product on top of pega platform 8.8.There was no error in installation however we couldn't see dispute related access groups on application.

Installation sequence:

1.Installed Pega Foundation for Financial Services 23 jar files

2.Installed Pega Smart Dispute for Issuers v23 Base jar files.

3.Installed Pega Smart Dispute for Issuers v8.7 MasterCard October 2023 Compliance

4.Installed  Pega Smart Dispute for Issuers v8.8 Visa October 2023 Compliance

During "Pega Smart Dispute for Issuers v23 Base" installation, Most of the rules are skipped in 'SmartDispute_Base_Schema.Jar' file.Refer attached screenshot

Your help is much appreciated.

 

Thanks

Manikandan

***Edited by Moderator Rupashree to update Product details and Capability tags***
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Smart Dispute for Issuers 8.7
Installation and Deployment
Security

Accepted Solution

Posted: 1 year ago
Updated: 1 year ago
Posted: 22 Nov 2023 4:13 EST
Updated: 27 Nov 2023 6:39 EST
Sheetal Kumar (kumas10)
PEGA
Senior Manager, Application Engineering, Financial Services Smart Apps
Pegasystems Inc.
IN

Hi @Manikandan M - Going by the Smart Dispute versions mentioned by you, it is not recommended and incompatible versions. 

Smart Dispute v23 is not compatible with Pega Platform 8.8

Smart Dispute compliance jars are incorrect. 

Please see Smart Dispute for Issuers '23 installation guide https://docs.pega.com/bundle/smart-dispute-issuers/page/smart-dispute-for-issuers/hub/smart-dispute-issuers-install.html . If that does not help , I would recommend you to raise an INC- (Incident) in My Pega Support portal for further clarifications.

Thanks,

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Posted: 1 year ago
Posted: 22 Nov 2023 5:43 EST
Manikandan Madhu (Manikandan M)
Tata Consultancy Services Limited

Tata Consultancy Services Limited
IN

@kumas10 Thank you, Sheetal. I have installed v8.8 , it works now. Do you know how to find the test account numbers for visa and master card for issuers 8.8 version?. I have tried below accounts but no luck.

Account type Account number

Visa 4989919999999999 Visa US 4352999999999999 Visa Canada 4452999999999999 Visa AP 4752999999999991 Visa LAC 4552999999999999 Visa CEMEA 4652999999999999 Visa Europe 4852999999999999 Visa Interlink 4466770009999999 MasterCard 5989919999999990 MasterCard Maestro 5989913322939491 American Express 3452999999999999 Deposit 99077324 (US), 99055324 (UK)

 

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Posted: 1 year ago
Posted: 23 Nov 2023 6:58 EST
Sheetal Kumar (kumas10)
PEGA
Senior Manager, Application Engineering, Financial Services Smart Apps
Pegasystems Inc.
IN

Hi @Manikandan M  Did you install the sample data jars mentioned in the install / update guides ? I would recommend you to thoroughly follow the steps mentioned in guides on docs.pega.com for successful install / update. 

Thanks,

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