Approval flow in smart dispute for Issuer for Visa scheme
Hi, Do we not have any OOTB approval flow for Visa scheme in Smart Dispute for Issuer? I can see the details provided in the implementation guide for Mastercom cases only. I checked the write-off and chargeback flows and didn't sub process for approval.
I am wondering why the approval process is given only for Mastercard?. Has anyone encountered this scenario, and what approach was taken to address it.
As pega suggests not making any changes in the process due to Visa compliance releases, what is the alternative option instead of modifying the process flow in implementation layer. Is this a known issue or a bug? I am using the version SD 8.7.
Implementation guide link: https://docs.pega.com/bundle/smart-dispute-issuers-88/page/smart-dispute-for-issuers/implementation-guide/configuring_approval_flows.html
Thanks in advance!
Accepted Solution
Updated: 28 Jun 2024 4:05 EDT
Pegasystems Inc.
IN
Hi @mashwani - Thank you for your feedback. It is already on the roadmap for future releases with no specific timelines as of now due to ongoing priorities of modernization work for Smart Dispute.
Thanks,
Updated: 26 Jun 2024 10:19 EDT
Pegasystems Inc.
GB
@kumas10 @ryan.white please could one of you provide some input here?
Accepted Solution
Updated: 28 Jun 2024 4:05 EDT
Pegasystems Inc.
IN
Hi @mashwani - Thank you for your feedback. It is already on the roadmap for future releases with no specific timelines as of now due to ongoing priorities of modernization work for Smart Dispute.
Thanks,
Synechron
IN
@kumas10 :
Hi Kumar, thanks a lot for your response.
As pega suggests not making any changes in the process due to Visa compliance releases, what is the alternative option instead of modifying the process flow in implementation layer.
Thanks