Posted: March 19, 2021
Last activity: March 19, 2021
Last activity: 19 Mar 2021 4:40 EDT
Unable to Save As a case rule from locked Ruleset
I need to update a case type rule and i did not see options to save as. And showing a message that "The ruleset XXXX is locked. Please unlock it to save changes and proceed". Could you please help me what is the reason and how to edit the rule.
Thanks in Advance