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Question

 Nivetha Durairaj (NivethaD16933124)
DXC Luxoft
Senior Consultant
DXC Luxoft
IN
NivethaD16933124 Member since 2023 5 posts
DXC Luxoft
Posted: May 26, 2021
Last activity: May 28, 2021
Posted: 26 May 2021 1:05 EDT
Last activity: 28 May 2021 0:48 EDT
Closed
Solved

Unable to retrieve log file given the log type 'PEGA'

After the scheduled restart, logs are pointing to a NULL location as shown below.

A snapshot of the logs pointing to a NULL Location

On click of the null, we are getting the error "Unable to retrieve log file given the log type 'ALERTSECURITY/dailyRollFile/SERVICES-PAL/ALERT/PEGA' -- please verify that the file appender in the prconfig.xml document use the standard appender names"  inspite of all the appenders being present in prlogging.xml.

 

Neither changes have been made to prlogging.xml nor prconfig.xml in the recent past.

***Edited by Moderator: Pooja Gadige to add platform capability tag***
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System Management Application 6.1
System Administration
Healthcare and Life Sciences
Senior System Architect

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