Unable to raise a support request
Hi Team,
I and my colleague are working with Societe Generale through a consulting partner. We have following PDN accounts and not able to raise a support request.
How can we get the the option enabled to raise a support request.
Updated: 3 Jan 2022 7:17 EST
Lventur
IN
You need to talk with your project admin and ask them to provide you the access for raising SR for the mentioned PDN account ID.
Your client (or) your team lead, project manager should be the admin for your project account.
Pegasystems Inc.
GB
@SrikarY89 it is not clear to what partner company you are affiliated.
If you wish to log tickets on behalf of Societe Generale, then you need to ask their MSP Account Administrator to add you to the contact list and have them assign you the correct Product Support role.
More info about the process can be found here:
https://docs-previous.pega.com/pega-support-resources/support-contact-administration
https://docs-previous.pega.com/pega-support-resources/managing-support-contacts