Question
CapGemini
IN
Last activity: 13 Aug 2024 12:41 EDT
Unable to open Work Object in Perform mode on click of WOlink correspondence fragment in the triggered email
We had a requirement from business to open work object directly from the email that was triggered to a user. For this we have tried using wolink correspondence fragment which is OOTB rule suggested by Pega but it didn't work. So we customized the wolink to some extent to open work object on click of link but the problem was it worked for native URL but not for SSO URL. Please find the customization in the attached snippet. Currently we are looking for any suggestions to achieve it more simpler for both native and sso url's or can suggest the code for SSO URL to customize.