Unable to create casetype from case explorer
We are getting below error when we try to create case type.
Update record failed: Improper usage of the choose best ruleset api. User specified a ruleset on the page for a record which either exists in a branch or their personal ruleset.
When we traced, we observed that this message is coming from Java step of pzApplyRecordAPIStatus OOTB activity.
Can anyone please help on this.
***Edited by Moderator Marije to add Capability tags***